Shipping policy

Shipping Policy
Last updated: August 25, 2026

Thank you for shopping with vCare. We are committed to delivering your order as quickly, reliably, and discreetly as possible.

Discreet Packaging

Every order ships in plain, unbranded outer packaging with no product images or descriptions on the outside. The sender name and the description on your bank or card statement are neutral and do not name the product.

Processing Time

In-stock orders are prepared and released to our carrier within 24 hours on business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on a weekend or public holiday are released on the next business day. You will receive a confirmation email with tracking information once your order ships.

Estimated Delivery

Estimated total delivery is 5–12 business days from the date you place your order, depending on your location. Delivery times vary by destination, carrier conditions, and customs processing, and are estimates rather than guarantees.

Shipping Rates

Shipping charges are calculated automatically at checkout based on your delivery destination. The exact shipping cost for your order is shown before you complete your purchase. Rates differ by country, and destinations outside the contiguous United States — including Alaska, Hawaii, and U.S. territories — are charged at a higher rate.

Where We Ship

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and a range of additional international destinations. If your country is not available at checkout, we do not currently ship there.

Order Tracking

Once your order ships, you will receive an email containing a tracking number. Tracking information may take up to 48 hours to become active on the carrier's website.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, or fees assessed by the destination country. These charges are set by your local authorities and are not included in the price you pay at checkout. Customers are also responsible for confirming that the Product may lawfully be imported into their country.

Address Accuracy

Please make sure your shipping address is complete and correct at checkout. vCare is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Delays and Lost Packages

We are not responsible for delays caused by the carrier, weather, customs processing, or events outside our reasonable control. If your order has not arrived within the estimated window, or if tracking shows delivery but you have not received the package, contact us at hello@vivaharbor.com with your order number and we will open an investigation with the carrier. Carrier delivery confirmation is treated as conclusive proof of delivery.

Contact

vCare
Email: hello@vivaharbor.com